FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
Where does Selfnamed ship to?
We ship to over 30 countries, including the United States, United Kingdom, and countries within the European Union.
What are the shipping times?
- United States: Standard shipping takes approximately 2 to 5 business days.
- United Kingdom: Estimated delivery within 4 to 7 business days.
- European Union: Delivery times vary by country, typically 4 to 8 business days.
How much does shipping cost?
Enjoy Free Shipping on Orders Over $35!
For orders under $35, shipping costs are calculated based on the weight and destination of your order. The exact shipping rates will be displayed at checkout.
What if my order hasn’t arrived on time?
What if my order hasn’t arrived on time?
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
Find answers about our products
Products Information
Where can I find information on sustainability?
Our skincare formulations are developed with high-quality, carefully selected ingredients that prioritize both efficacy and skin-friendliness. We use innovative, science-backed formulas designed to deliver visible results while maintaining skin health.
Are your products safe for sensitive skin?
Yes! Many of our products are dermatologically tested and specifically designed to be gentle on the skin. We avoid harsh chemicals and unnecessary additives to ensure compatibility with sensitive and reactive skin types.
Do your products contain organic or natural ingredients?
We incorporate organic and naturally derived ingredients whenever possible, such as plant-based oils, botanical extracts, and skin-loving vitamins. You’ll find detailed ingredient lists on each product page.
Where are your products made?
All our products are formulated and produced in Europe, adhering to strict EU regulations for safety, quality, and efficacy.
Do you offer product samples?
At this time, we do not offer individual samples, but our detailed product descriptions, ingredient breakdowns, and customer reviews help you choose the best fit for your skin.
Are your products vegan and cruelty-free?
Yes! Our products are vegan-friendly and never tested on animals. We believe in ethical skincare that aligns with modern beauty standards.
"Customer support was super understanding when I ordered at the wrong address, and helped me replace it. Thanks, Smuve!"
Sofia R. Alberta, Canada.